Senior Claims Advisor - First Notification of Loss (FNOL)

Ready to launch your career in claims? Join our FNOL team as the first point of contact for clients following road traffic accidents. You'll handle new claims, provide excellent customer service, and arrange vehicle hires—all while promoting our services. The senior handler assists the operations manager to ensure the FNOL staff are supported in their role.

About the Role: 
The FNOL / Pending team are normally the first point of contact for our clients, who typically are referrers from insurance brokers, Insurance companies, Accident Management companies, Solicitors and on some occasions any private individuals.

The team are responsible for accepting new claims in the event of non-fault or partially disputed road traffic accidents.

Key Responsibilities:

• Dealing with all aspects of new claims, from inception to hire provision, including initial correspondence to interested parties.
• Selling Lancaster Gate services to our clients and any associated parties.
• Communicating with your client’s, the responsible party, their insurers, solicitors, and various other parties involved in the process.
• Utilising our case management system to follow up on any outstanding issues, such as witness reports/third party details.
• Arranging delivery of credit hire vehicles from our extensive fleet, ensuring the client has the correct vehicle to suit their needs and that is delivered at a safe and convenient place and time.
• You will be required to be flexible and support other teams subject to the business needs. 
• To provide a general administrative service to your management team.
• To establish working relationships with your fellow team members and referrers alike.
• Key holder for opening and closing the office at the start and end of a shift. 
• Supporting your team manager with the development of the FNOL team.
• Undertaking file audits and providing feedback to the team.

What We Offer: 

• Salary is £26,000 
• Continuous training and development with support given by our expert team
• Appraisal programmes for all which aids your progression and salary increments
• Pension contribution
• Free parking
• Regular social events, and team nights.
• Employee Assistance programme – legal advice, counselling and much more
• Wellbeing activities covering mental, financial & physical health, inclusivity, environmental, personal growth, fun and recognition.
• 21 days holiday
• Opportunities to undertake recognised qualifications
• Overtime Available

Working Hours: 

• 5-day week with weekday shift pattern between 9:00 AM - 7:00 PM (Monday to Friday) Saturdays (9:30 AM - 3:30 PM).

Why Lancaster Gate Assistance? 

We’re a leading national motor claims handlers, known for our innovative and exclusive claims schemes tailored to scooters and motorcycles. We offer a variety of bespoke products. With our office conveniently located near Diss Train Station, we pride ourselves on providing a dynamic and supportive working environment, backed by a dedicated team of professionals.

What We're Looking For: 

• No prior insurance experience is necessary, but strong communication and telephone skills are a must.
• A customer-focused attitude, with attention to detail and the ability to learn quickly.
• Basic computer proficiency and a commitment to delivering high-quality service.
• Previous experience of leading a team in a professional environment.

Additional Information

You will be required to provide two professional and/or character references

You may be required to undergo a Criminal Records Bureau background check which includes a credit check.

All employees will be expected to serve a 3-month probationary period.

Ready to Start Your Career? This is a fantastic opportunity to join a thriving company, develop valuable skills, and grow your career in the insurance industry. Apply today and become part of a supportive team where your contributions make a real impact!